US Mechanic Services
Run your auto repair shop, and keep every customer in the loop.
USMS is shop management and customer experience in one place: repair orders, inspections, estimates your customers approve and sign, invoices they pay online, and a message thread on every job.
For shops
Everything a job needs, from check-in to paid
Built for independent repair shops — owners, service advisors and technicians working from the same order.
Repair orders
One record per job, from check-in to paid. Take walk-ins, phone customers and QR check-ins at the counter, then move the job through each status while the customer follows along.
Digital inspections with photos
Work through a checklist on a phone or tablet, mark each item pass, attention or fail, attach photos, and send the customer a clear report. Anything that needs work becomes a recommendation on the order.
Estimates customers approve and sign
Send the estimate as a link. The customer approves or declines each item and signs on their own phone, and the approval is recorded on the order.
Invoices and card payments
Turn the finished order into an invoice and send a payment link. Customers pay by card through Stripe, straight to your shop’s account, or you record cash and cheques.
Customer messaging
Every order has its own message thread, so questions and answers stay with the job instead of scattered across phones and voicemail. Customers who opt in can also get text updates.
AI Shop GuideAI
On the Business plan and above, describe the job and get an AI-generated plan: suggested labor hours, procedure steps, torque and fluid guidance, and a parts list. Everything it writes is labelled AI and is for your technicians to verify.
OE part numbers from MOTOR
On the Business plan and above, MOTOR adds genuine OE part numbers to the guide’s parts list, marked with MOTOR’s logo wherever they appear.
For vehicle owners
Know what’s happening with your car
When your shop uses USMS, you can see the work, decide on it and pay for it without playing phone tag. A customer account is free.
Follow your repair
Get a tracking link from the shop and see where your car is — checked in, inspected, estimate ready, in progress, ready for pickup. Get updates by text or email — texts only if you opt in.
Approve the work
See each recommended repair with its price, approve what you want done, decline what you don’t, and sign from your phone.
Pay online
Pay your invoice by card from the link the shop sends you. No need to call in a card number.
Keep your service history
Your paid repairs stay with your vehicle in one place, so you always know what was done, when and where.